I work with small to medium-sized technology companies (generally between 50–1,000 people). I help organizations create Customer Success programs, Operations analysis, and Leadership philosophies that align with their cultures and business strategies. I also specialize in partnering with data science, and analytics leaders. 

FOR YOUR MANAGERS

Support your new and experienced managers with a partner to advise on all their talent priorities:

• Hiring, promoting, and terminating effectively

• Compensating competitively

• Giving performance feedback

• Managing organizational change

• Mitigating legal risk

• Increasing engagement

FOR YOUR Customer Success FUNCTION

Bolster your Customer Success function with a dedicated partner to work on areas critical for scaling successfully:

• On-boarding new customers

• Portfolio segmentation

• Premium (paid) customer support offerings

• Customer success playbooks

• Customer life-cycle analysis

• Setting KPI's and Customer Success criteria

Leadership Coaching

One-on-one, I help managers and leaders at all levels sharpen their fundamental skills: communicating directly, influencing effectively within an organization, and working through complex issues. I also partner with groups of new managers to develop these skills and problem-solve in real time. Combining my HCM expertise with a genuine care for serving humanity, I offer a unique type of coaching at a reasonable price. Every potential client starts with a free 30-minute introductory session.