I work with small to medium-sized technology companies (generally between 50–1,000 people). I help organizations create Customer Success programs, Operations analysis, and Leadership philosophies that align with their cultures and business strategies. I also specialize in partnering with data science, and analytics leaders.
FOR YOUR MANAGERS
Support your new and experienced managers with a partner to advise on all their talent priorities:
Hiring, promoting, and terminating effectively
Compensating competitively
Giving performance feedback
Managing organizational change
Mitigating legal risk
Increasing engagement
FOR YOUR Customer Success FUNCTION
Bolster your Customer Success function with a dedicated partner to work on areas critical for scaling successfully:
On-boarding new customers
Portfolio segmentation
Premium (paid) customer support offerings
Customer success playbooks
Customer life-cycle analysis
Setting KPI's and Customer Success criteria
Leadership Coaching
One-on-one, I help managers and leaders at all levels sharpen their fundamental skills: communicating directly, influencing effectively within an organization, and working through complex issues. I also partner with groups of new managers to develop these skills and problem-solve in real time. Combining my HCM expertise with a genuine care for serving humanity, I offer a unique type of coaching at a reasonable price. Every potential client starts with a free 30-minute introductory session.
Let my experience help guide you in your pursuit...
